Case study for telecommunications website rebuild

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Testimonials

Tim took a personal approach to this project as he sat with us in person to understand our pain points and the goals for our new website. Bradley Delamare - General Manager
Tank Stream Labs
You would not believe how busy I got after the webpage was out there, what a business boost, wow! Thanks again for your great job, really! Stef Ferrari - Owner
Stef Photography
Tim re-built my website with a new design and a new set of features that help customer buy online. my stores receive more sales and customer enquiries every year. George Koutalas - Director
BedWorks
I cannot thank you enough for all of the help in getting this website up and running and for all of the continual help in making sure it is a success. Kathy McPherson - Founder
Handbag Queen
Thanks for doing such a great job on the design of my website. I've had a lot more phone calls since the new site launched. Amelia - Business Owner
Skintech
Thanks so much for all the effort, hard work and wonderful advice in designing my new website. I am thrilled with the way it looks. Annette Blight - Director
Italian Indulgence
I’m really impressed with the results of our new website. Being able to regularly meet face to face, at each project milestone, made a big difference. Megan Nixon - Marketing Manager
Bluewater Control
Tim's team members were so helpful and personal. They sat with us in person to understand our pain points and the goals for our new website. Quynh - Business owner
Zig Zag Cafe
Day Dream Websites are my website service provider and have been since 2006. I have two businesses and Day Dream Websites built and still service my two e-commerce websites. Since 2006 I've found them to provide excellent service. They clearly have the technical ability to do the job, but more important to me is that they understand my business needs Vanessa Tiberti - Business Owner
All About Scrapbooks

See full testimonials

About Day Dream Websites

Our focus is on personal support and your return on investment.

What we do

We make existing website more user-friendly, and build enterprise sized websites. We specialise in university and government sectors, using Squiz Matrix CMS.

See the services we offer you

What we've done

We've successfully rebuilt a number of large websites for market leading organisations. We've achieved excellent results for our clients such as more visitors and increased sales.

See our case studies

Client feedback

Our clients stay with us year-on-year because of our personal service and quality work. We have many testimonials going back to 2006.

See client testimonials

About the client

Tax Services Australia is an independent accounting firm in Sydney and has a long history (since 1995) of supporting Australian professionals and expats with a range of Tax Services.

Their problem was that their website was not mobile friendly and was built on Adobe Business Catalyst and needed to be rebuilt. TSA engaged us to rebuild their website and turn it into an effective lead generator.

Quick facts

Client Tax Services Australia
Sector Professional services
Start date 2018
Project length 2 months

What we did

Visit Website

The journey in detail

Our tried and tested process

We listened to our client

Discovery and briefing phase

To ensure there was a common understanding of the problem, worked with Darren to get a thorough understanding of his pain points and his ideas for the new website. We then took a good look at the business goals and came back with some suggestions and agreed on a multi-phased ‘game plan’.

The goals of phase one of this project were to:

improve the brand online
‘spell out’ what the company offers to their potential clients/customers
improve the volume and quality of traffic from organic search engines.

How we solved the problem

To remedy the original problem that Tax Services Australia brought to us, we built a professional website that uses a beautiful design and engaging content to generate interest in our client’s services. The project was well planned and consultative. We continually checked in with our client to ensure they were both apprised of and happy with the work being done on their site.

planning the project — We created a plan to solve
the challenge for our client.

What we delivered

	Old website	New website
Mobile friendly	No	Yes
Up-to-date information	No	Yes
Recent photos	No	Yes
An on-brand design	No	Yes
Fast loading pages	No	Yes

See what our client told us about what we delivered.

A website design for a Tax Accountant Website — We delivered a solution,
in the form of a new website.

Stats and facts

Tax professional and client in a Sydney office

This project was delivered on time and on budget.

Darren the project owner, told us that the service we delivered surpassed his expectations.

See Darren's feedback to Day Dream Websites.

Some of the key results are:

content that highlights the benefits of engaging with Tax Services Australia
a website that is easier to use, especially on mobile devices
potential customers are now seeing a more professional and modern website
the new website is now search-engine friendly
time spent on the site has increased by 150%.

Page views 75% increase
Time on site 400% increase
Bounce rate 80% decrease

Wonderful Tim, site looks wonderful. I hope my optimism is matched by new clients engaging our services. Trusting anyone with our website is very important to me as it is critical to my business, and I sincerely thank you for surpassing my expectations. Darren Hooper, Principal of Tax Services Australia
Tax Services Australia, 2018

Ready to talk to an expert?

Call us on 1800 918 233

Or email us and we’ll reply within 1 business day.

Talk to us in person

Talk to us about improving your business with a better website.

Visit us at

Level 4, 17-19 Bridge St.
Sydney, 2000
(minutes walk from Wynyard and Circular Quay)

You can phone us on:

(02) 8006 4233

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